General

Troubleshooting Issues?

Please email support@magicparadisetoys.com and we’ll be happy to help you troubleshoot any issues involving our product.

Returns and exchanges?

We offer a 30 day return if our product is unopened and in new resalable condition. If your product was received damaged or any have other issues, please email support@magicparadisetoys.com and we’ll help you with the exchange process.

What is augmented reality?

Augmented reality (AR) is when digital information such as display, sound, text and effects is overlaid and projected into the real world. The camera detects the target image and scans your surroundings by using sensors. Once the sensors detect the image then the digital information will be able to project on to the target image.

How do I download the app?

The app can be downloaded from the Apple App Store and Google Play. If you are having trouble downloading the app then please email support@magicparadisetoys.com and we’ll be happy to assist.

Who do I contact if I would like to have Magic Paradise Toys at my school?

Please fill out our form on https://magicparadisetoys.com/#schools. You will be hearing from us shortly!

What languages does Magic Paradise Toys teach?

English, Spanish, and Mandarin.

What age range is Magic Paradise Toys designed for?

Magic Paradise Toys is designed for ages 1 and up. We encourage the concept of it is never too early or late to learn!!

Which tablets are compatible with Magic Paradise Toys?

All generations of Apple and Android devices are compatible. If you have any questions or concerns regarding your device please email support@magicparadisetoys.com.

How do the magical cards work?

Magic Paradise Cards are magical! Place the card down on a flat surface in range of the camera area of your device. The augment technology will adapt to the environment, and the card will appear in 3D!

Do I need Wi-Fi or Bluetooth to play?

Magic Paradise Toys does not require Wi-Fi or Bluetooth.

Are the Magic Paradise cards safe?

Magic Paradise Cards are printed with soybean ink. Soybean ink is made from soybeans, and are environmentally friendly. Therefore, our cards are non-toxic but we recommend your child to not chew on them.

Interested in becoming a retailer or distributor?

Please contact us at support@magicparadisetoys.com.

You will be hearing from us shortly!

Troubleshooting